Frequently Asked Questions



Consignor Questions:

Why sell your items at our consignment events?
Déjà vu Couture takes care of all the details and does most of the work for you! We advertise and organize the event to entice a large number of potential buyers in a short amount of time. You DO NOT HAVE TO BE AT THE EVENT to sell your items. You can earn more money than selling at consignment stores or garage sales! Earn 60-75% of the selling price and get paid quickly. 
 
How do I become a consignor? 
Anyone can become a consignor (seller), all you need to do is register on our Consignor Registration page. You will receive your consignor number and can begin entering and tagging your items with our tagging program. There is a $10 consignor fee to be paid at time of registration via Paypal. If you prefer to pay by cash or check please contact us.  If payments are not received within 7 days of registration your account will be deleted. You will also need to print and sign the consignor agreement (click here). Please bring this to your drop-off appointment. 


What is "Busy Mom Tagging Service​"?

Think that you want to consign, but feel that you're too busy to prepare items for the sale? The 'Busy Mom Tagging Service" lets us do the work for you! For all the details clickHERE. There is limited space, so don't hesitate to contact us and sign up!! * If you plan to price your items you must log all items and information onto this Item Logsheet (print, log and give to us at the time of drop off).


How many consignors are accepted?
We will accept 100 consignors for each event. Once you are registered you have up until 7 days before the sale to input all of your items and up until drop off to print all of your tags. 

Why is there a $10 registration fee for consignors? 
Your registration fee helps cover the cost of the location rental, advertising, insurance, display racks, supplies, tagging software and more. You must pay this fee at time of consignor registration. This fee cannot be refunded

How do I pay my consignor registration fee? 
During the registration process you will be required to pay your consignor fee via Paypal. If you prefer to pay by cash or check please contact us.  If payments are not received within 7 days of registration your account will be deleted.

Who sets the prices?
Each consignor prices their own items. We recommend pricing your items 30-50% less than the original retail price. However, the lower you price your items, the better they will sell. You should think about what you would pay for the items if you were buying them now. The minimum price you can set is $1.00 and all prices must be in increments of whole dollars: $2.00, $3.00, $4.00, etc. At the sale, there is no negotiating the prices. HERE is a suggested price list to use for a reference. The last day of the sale is an optional 50% off sale day. When making your tags online, you may choose which, if any, items you would like to be discounted and/or donated. 

What items are accepted for consignment?
Déjà vu Couture will accept new and gently-used, high-quality children's clothing, toys, furniture, strollers, playhouses, high chairs, sports equipment, and any other items that are suitable for infants, children and teens. Click here to see our list of accepted items. All items must be in good condition. Clothing with stains, missing buttons, broken zippers, excess wear, holes, or tears will not be accepted.  Only quality, safe products are sold at our events. Click here to review the list of items that we will not accept. 

PRODUCT RECALL AND SAFETY INFORMATION
It is the individual consignors RESPONSIBILITY to make sure all items meet current safety standards. As a consignor, you are required to check all of the items you consign to make sure none have been recalled before bringing them to drop-off. Please check these links for more information about recalled items: 
http://www.cpsc.gov/cgi-bin/prod.aspx 
http://www.cpsc.gov/CPSCPUB/PUBS/thrift/thrguid.pdf 
 
What percentage of the sales do I receive?
All consignors automatically earn 60% of their items that sell. By volunteering, you can increase the percentage of the sale price you keep to 75%. "Busy Mom Tagging Service" consignors percentage is different please click HERE to see information on that.

Where do I find safety pins/hangers? 
We require that you use wire hangers for all of your items. Dry cleaners are the best place to pick them up and many will give you hangers for free. You can also purchase wire hangers on Ebay and Craigslist or find them for free on Freecycle. Safety pins can be found at many locations, such as department stores, craft stores, dollar stores and online. A tagging gun is also a great tool.

If I consign my items, do I need to stay during the sale?
No. Consignors drop off their items at designated times and return at the end of the sale to pick up their unsold items or choose to have us donate them. 

How many items can I bring in to sell?
You may sell as many items as you would like. HERE is an item log sheet to print out for your convenience. Some find it easier to write everything in the log than enter items online while relaxing at night in front of the TV. 

What is the drop-off process? 
At your scheduled drop-off appointment you will check in, and then your items will be inspected by a volunteer. All items approved will be placed on the sales floor with your help. Your items should be sorted by sizes, gender or product groups prior to arriving for drop-off to make this quick and easy for yourself. Total appointment time is usually 20 minutes. If you have a lot of items please email us so we can plan for a longer appointment. Please don't be insulted or upset if some of your items get rejected. The volunteers are only following the rules. Click HERE for a list of why your items may be rejected.

Will I know what items have sold? 
Our consignment software allows you to check your sales at the end of each sales day by logging onto the consignor page. You will know when, what and for how much something was sold.  At the end of each day we will upload all sales figures to the website. Please allow ample time for this process to occur. *Please be advised there could be technical difficulties that prevent us from uploading the information and we will work very hard to resolve them quickly, thank you for your understanding.

What happens to my unsold items?
Consignors may take back any items that do not sell. If you do not want to take back your items, Déjà vu Couture will donate them on your behalf to a local charity. All items not picked up by the designated time will be donated so please plan accordingly and set reminders. 

When do I pick-up my unsold items?
Pick-up of items will be from 3pm to 4pm on the last day of the sale. Again don't forget to pick up before 4pm on Sunday, no one will be there to hold your stuff and everything must be gone.

What if one of my items is unaccounted for?
We will make every effort to prevent theft or loss of tags during the sale. Item descriptions on tags help prevent this.  However, Déjà vu Couture will not be held responsible for anything lost or stolen during the sale. 

When do I get paid?
The software program we use allows you to log-in to the consignor page and view your sold items. Consignor checks are mailed to you within 1 month of the close of the sale. 

What if I don't have time to enter, hang, package and tag my items?
We are excited to announce 'Busy Mom Tagging Service"!!! Where we do the work for you. Space is limited and items must be dropped off no later than 2 weeks prior to the sale. Click HERE for all the details. 


What happens if I can't drop off Friday but wish to still consign?

No worries, ​we are now offering "VIP Early Drop Off or Pick Up" to a select few VIP's!!! For an extra $10 you can "VIP Early Drop Off" your items up to 2 weeks prior. Don't want to drop off but wish for a pick up? No problem, for $20 extra we will "VIP Pick Up" your items from you. Includes towns bordering Upton (including Upton). Click here for more info. Live farther? Contact us to see what we can do for you! **Extra fee must be paid at the time of drop off or pick up.


Don't see your question here? Please e-mail us at info@déjàvucouturesales.com or contact us.



Volunteer Questions:


Can anyone sign up as a volunteer and attend the volunteer/consignor preview sale?
Yes, anyone 18 years of age or older may sign up to volunteer on a first come/first serve basis. You do not have to be a consignor to volunteer, but only volunteers will be allowed to shop at the volunteer/consignor preview sale. 

What does a volunteer do? 
We need volunteers to help us with setting up, assisting customers, checking in consignors, security, checking out customers and sorting unsold merchandise for pick-up. As a volunteer, you are invited to shop early at our preview sale. To learn more about becoming a volunteer and to register for a shift, CLICK HERE

Do you provide childcare for volunteers? 
No. Please do not bring your children to the event when you are volunteering. 



Sale Questions:

How often do you have these sales?
We have sales twice a year. There is a Spring sale and a Fall sale. 

Are there any parking fees or entrance fees? 
No. Parking is always free. There is never an entrance or admission fee. 

What forms of payment do you accept?
We accept Cash, MasterCard and Visa. You must show a valid picture I.D. when using credit cards. CHECKS WILL NOT BE ACCEPTED.

What is your return policy? 
All sales are final. There are no returns or refunds. 

Will there be dressing rooms available? 
No, we do not have fitting rooms on site. Measure your child's current clothes at home (inseam, length, waist etc) and bring a tape measure with you to the sale.

Do you offer a discount day? 
The last day of the sale will be our 50% off sale from 10am to 1pm. Some consignors have chosen to discount their items by 50% on this day. Tags will be clearly marked so you know exactly which items are discounted! 

Where do the items come from?
The items we sell come from the local families who sign up to consign and actually earn money for the items they sell. Anyone is welcome to become a consignor and anyone is welcome to shop the sale. Consignor registration closes one week prior to the sale. 

Who is allowed to shop at the preview sale? 
Only volunteers and consignors are able to shop at the preview sale before opening day.

Can I bring my husband/wife/relative with me to the preview sale?
Yes, each consignor/volunteer is given one guest pass so that they can bring one person with them to the preview sale. NO EXCEPTIONS.

How do I carry all my great deals while I am shopping? 
We encourage bringing your own “recycle” bags or you can use some of ours. Items can be placed in our “On Hold” area while you shop. We will place “HOLD” tags on large items for a limited time. 

Can children attend the sale?
Children are welcome at the sale with adult supervision. Please keep in mind that the items for sale are fellow parents' property and children shouldn't be playing with or on toys to prevent them from breaking or damaging the items.


 Sponsors & Vendor Questions:

Will I be competing with the same type of business as mine?

NO! We only allow one type of business per day. For example if there is a Pamper Chef consultant no other Pampered Chef consultants or like(Tuppaware) businesses are allowed. So reserve before its too late and someone else beats you to the punch!


Do I need to bring my own table?

Yes, you need to provide your own table and supplies.


How do I advertise my company at your sale?
If you would like to be a vendor or a sponsor of this sale, contact us to check space and reserve your spot now!


Don't see your question here? Please e-mail us at info@déjàvucouturesales.com or contact us.

Deja vu Couture

Children's Consignment Sales

Reduce, Reuse, Recycle...Rewear!